Eyelash 3

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We are pleased to accommodate returns and exchanges within 30 days on all hair extensions that have not been ripped, worn, or tampered with. Also, the Lashes and Bands can be returned or exchanged as long as it has the original tag attached, is in its original condition and is packed in the original plastic polybag.

 

The good news is that each Wig Extension, Bundles and Frontals and closures will come with a Cap in the top compartment of the box. You can take out this piece to determine if the color is a good match. Please note that the Cap is part of the full set and is required to be shipped back in its original condition, with your order for a refund or exchange. 

 

 Can I Make Changes to my Order? 

 

Changes to orders can be made up to 24 Hours after placement on our website.  Email us directly to verify if an order can be changed.  If processed, a refund or exchange will be the alternative!

 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

If you are returning your order for a refund, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

If you are exchanging your order, we provide a complimentary return shipping label for all U.S. customers. You will not be required to pay the cost of it!

 

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

 

WHEN WILL I RECEIVE MY EXCHANGE?

Your new order will be released for processing as soon as our warehouse has received and inspected your return. Kindly allow 3-5 business days for this once your set has arrived back at our warehouse. All new orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method. 

Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.

 

HOW MAY I CONTACT YOU?

You may contact us by email at chanelle@inchesofextensions.com The Inches of Extensions support team operates 5 days a week, 10 Hours a Day. We always guarantee a response within 24 hours and will be happy to help you!

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